Effective Date: 20 March 2025
Last Updated: 15 September 2025
At Mummkid, we want you to shop with confidence. If something isn’t right, this policy explains how returns, exchanges, and refunds work.
Eligibility for Return
- Return request must be raised within 7 days of delivery.
- Items must be unused, unworn, unwashed, and in original condition.
- Original tags, labels, accessories, freebies, and packaging must be intact.
Non-Returnable Items
- Innerwear and undergarments
- Socks
- Hygiene-sensitive products (e.g., feeding accessories, teethers)
- Stuffed/plush toys if primary packaging seal is opened or damaged
- Customized or personalized products
- Clearance or final sale items (if marked non-returnable on product page)
Return Process
- Go to My Orders, select the item, and click “Return,” or contact customer support.
- Provide the return reason and photos if requested.
- A reverse pickup will be arranged where serviceable. If reverse pickup is not available, you may be asked to self-ship.
- Returned items undergo a quality check. If approved, your refund or exchange will be processed.
Exchanges
- Exchanges are offered for size or a like-for-like replacement, subject to availability.
- If an exchange is not available, a refund will be issued.
Refunds
- Prepaid orders: refunded to the original payment method.
- Cash on Delivery orders: refunded via UPI or bank transfer (you will be asked for details).
- Initiation timeline: 5–7 working days after quality check approval. Bank or gateway reflection times may vary.
Damaged, Defective, or Wrong Item
- Must be reported within 48 hours of delivery with clear photos/video.
- If verified, a free replacement or full refund will be provided.
Shipping Costs on Returns
- If reverse pickup is unavailable and you self-ship an approved return, reasonable courier charges may be reimbursed up to a predefined limit upon submission of proof.
- If the item fails quality checks (used, washed, damaged, or missing components), it may be returned to you without refund.
Partial Returns and Bundles
- Items purchased as part of a combo or bundle must be returned together unless otherwise specified.
Order Cancellations
- Orders can be cancelled before dispatch only. Once shipped, please use the return process after delivery (if eligible). See the Cancellation Policy for details.
Contact
Email: support@mummkid.com
Phone: +91-XXXXXXXXXX
FAQ – Returns, Refunds, and Exchanges
Q1: How long do I have to request a return?
A: Within 7 days of delivery.
Q2: When will I receive my refund?
A: We initiate refunds within 5–7 working days after your return passes quality checks. Banks/gateways may take additional time to reflect the amount.
Q3: Can I exchange for a different size?
A: Yes, subject to availability after the returned item passes quality checks.
Q4: My area has no reverse pickup. What should I do?
A: You may self-ship the product after approval; we may reimburse reasonable courier charges up to a limit with valid proof.
Q5: Can I return one item from a combo?
A: Combos/bundles must usually be returned in full unless otherwise stated on the product page.
Q6: What if I received a damaged or wrong item?
A: Report within 48 hours with photos/video. After verification, we will arrange a free replacement or full refund.
Disclaimer – Mummkid
- Product images are for representation; minor variations in color or appearance can occur due to lighting and screen settings.
- Size charts are indicative; we recommend reviewing measurements before ordering.
- Delivery timelines are estimates and may vary based on courier network, location, weather, or unforeseen circumstances.
- Policies may be updated from time to time. The version posted on the website at the time of your request will apply.
- Nothing in these policies limits your rights under applicable Indian consumer laws.